At GlamLust, we strive to provide a smooth and reliable shopping experience. Our Shipping Policy ensures timely delivery and transparency in all shipping-related matters. Please read the details below.
1. Shipping Destinations
We currently ship to the following locations:
- Domestic: All cities and regions within Pakistan.
2. Shipping Methods and Rates
We offer multiple shipping options to cater to your needs:
- Standard Shipping: Estimated delivery time is [e.g., 5-7 business days]. Rates are calculated based on the destination and order weight.
- Express Shipping: Faster delivery within [e.g., 2-4 business days] at an additional cost.
- Free Shipping: Available on orders above (Terms and conditions apply).
3. Order Processing Time
- Orders are typically processed within [e.g., 1-3 business days] after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order status by visiting the Track Your Order page on glamlust.com or through the courier’s website.
5. Customs and Import Duties
- International Orders: Import duties, taxes, or customs fees may apply depending on your country’s regulations. These fees are the responsibility of the customer.
- Customs Clearance Delays: In rare cases, customs processing may cause delivery delays. GlamLust is not responsible for these delays.
6. Delivery Issues and Delays
- Incorrect Address: Ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Lost or Stolen Packages: If your package is lost or stolen, please contact us at [support@glamlust.com]. We will assist you in filing a claim with the courier.
- Delivery Delays: Delivery times are estimated and may be affected by weather conditions, customs clearance, or other unforeseen circumstances.
7. Order Changes and Cancellations
- Order Changes: If you need to change your shipping address or order details, please contact us within [e.g., 24 hours] of placing the order. Changes are not guaranteed and depend on the order status.
- Order Cancellations: Orders can be canceled before shipment. Once shipped, cancellations are not possible, but you may initiate a return after receiving the package.