At GlamLust, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, we offer a straightforward Refund and Return Policy to provide a seamless shopping experience. Please review the following details carefully.
1. Return Eligibility
To be eligible for a return, the item must meet the following criteria:
- Condition: The item must be unused, in its original packaging, and in the same condition as received.
- Time Frame: Returns are accepted within [insert return period, e.g., 30 days] of purchase.
- Proof of Purchase: A valid proof of purchase or order confirmation is required to process the return.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift Cards
- Sale or Clearance Items
- Personalized or Custom-Made Products
- Intimate or Hygienic Products (e.g., earrings, swimwear)
3. Return Process
To initiate a return, follow these steps:
- Contact Customer Support: Email us at [support@glamlust.com] or visit the Contact Us page on our website. Provide your order number and reason for return.
- Approval and Instructions: Once approved, you will receive return instructions, including the return shipping address.
- Shipping the Item: Securely pack the item and send it back to us. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Inspection and Approval: Once we receive the returned item, it will be inspected. If approved, the refund process will begin.
4. Refund Policy
Once your return is approved, the refund will be processed as follows:
- Original Payment Method: Refunds will be issued to the original payment method within [e.g., 5-7 business days].
- Shipping Fees: Shipping fees are non-refundable, except for returns due to defective or incorrect items.
- Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition or are damaged due to customer mishandling.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [support@glamlust.com].
6. Cancellations and Order Modifications
- Order Cancellations: Orders can be canceled within [e.g., 24 hours] of purchase if they have not been shipped.
- Order Modifications: Once an order is placed, modifications (e.g., changing size, color, or shipping address) can be requested by contacting us promptly. However, changes are not guaranteed and depend on the order status.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [support@glamlust.com] with photos and a description of the issue. We will provide a replacement or full refund at no additional cost.